Harrods Creek Fire Protection Dist. - Prospect, KY
I have been working with CustomFIRE for over 20 years. CustomFIRE has always had an excellent eye for detail and going above and beyond the customer’s wants and needs. I have been around and worked on many other fire trucks and I haven’t found anyone to beat their workmanship and quality. While any one can build a fire truck it’s the builders who are there to back up their work with excellent support that matter the most to me. While the Sutphen cab is new to us, we are looking forward to receiving the same amount of support from the two great companies. If anyone is even thinking about a new fire truck, you will not be disappointed with CustomFIRE.
Northfield Fire Department - Northfield, MN
Since the 1980’s, CustomFIRE has been our “GO TO” source for multiple Engines, Tankers, and Elevating Platforms. When we spec out a new piece apparatus we attempt to design and build what the firefighting industry will be buying a decade from that point. This maximizes our resale return, lowering our overall apparatus costs. Over the decades, the CustomFIRE staff has been open and innovative in incorporating international trends into its current apparatus designs. In every case the results have been better than advertised.
Lower St Croix Valley FD - Lakeland, MN
“This is our 5th truck from CustomFIRE. Starting with the spec of the truck, they work with you and offer suggestions and options you may not have thought of to help make your Department more efficient. CustomFIRE will accommodate your schedule and will answer any questions you have in a timely manner. They also deliver a quality truck for years to come.”
Lawrence Fire Department - Lawrence, WI
The Town of Lawrence Fire Department is proud to have worked with Custom Fire on our new engine build. Jim and his staff have been fantastic to work with. The craftsmanship they put into building the truck is obvious. It has gotten rave reviews from everyone who has seen it. If you want a high quality piece of apparatus built, Custom Fire is who I would recommend.
Suamico Fire Department - Suamico, WI
The Suamico Fire Department recently took delivery of a new Spartan Gladiator Fully Enclosed Engine. This is our first apparatus we have purchased from CustomFIRE. When working with the staff, we had no issues throughout entire process. We have been very happy with the help and support that we've received from everyone at CustomFIRE. The staff is very friendly and take a huge amount of pride in their work. The Suamico Fire Department is very happy we purchased our Engine from them, they were extremely flexible and accommodating with meeting our specific requirements.
Ideal Fire Department - Ideal, MN
Ideal Fire Department just took delivery of a new Rescue Pumper from CustomFIRE. This is the second truck we have purchased from them. We have had a great experience with our first truck purchase from initial design until now, 5 years later. With our past experience with CustomFIRE, we decided to go to them for this truck as well. They helped us through the HGAC process, specs, and design. They do a great job of helping to design a functional truck for any application and the quality is second to none.
Brooklyn Park Fire Department - Brooklyn Park, MN
The Brooklyn Park Fire Department took delivery of its first CustomFIRE apparatus this past October. From the first time touring the facility to when we officially took delivery of the truck, the staff at CustomFIRE made sure all of our needs were met. We purchased through the HGAC program and they made this process so simple and easy to work through. CustomFIRE helped us create a work-horse of a truck. We wanted a truck that was not full of bells and whistles, but one that would meet the needs of the fire fighters in the station who are running ten plus calls a day and CustomFIRE helped us do just that! We are very happy with our purchase from CustomFIRE.
Crosslake Fire Department - Crosslake, MN
The Crosslake Fire Department just took delivery of our new Spartan Metro Star Custom Engine from CustomFIRE this past August 2015. This is our third apparatus we have purchased from CustomFIRE in the last 10 years. When working with the staff, we had no issues throughout entire process. From the first design meeting, the layout, the build, to delivery, everything went smoothly and the staff was very accommodating to our schedule. They were always available to discuss the build throughout the entire process. We purchased the apparatus through the HGAC program and they made the process very easy with no issues. The staff at CustomFIRE are very friendly and they take much pride in their product. We are very happy we purchased our Engine from CustomFIRE.
Duluth Fire Department - Duluth, MN
"When we began this process, our goal was to develop an apparatus design that would accommodate our demanding equipment requirements. We have been extremely happy with the support that we've received from all of the CustomFIRE staff. CustomFIRE went above and beyond our expectations to meet our needs from the initial design process, through final construction. This truck represents the direction that the Duluth Fire Department hopes to take with our future apparatus."
Green Bay Fire Department - Green Bay, WI
"When the Green Bay Fire Department began selecting our new engines, we heard a lot of good things about CustomFIRE. During the build process they worked very well with our committee of fire fighters and mechanics. We were particularly impressed with CustomFIRE's bolted stainless steel construction and are very pleased with the relationship and results. We would highly recommend CustomFIRE to other Fire Departments."
Davenport Fire Department - Davenport, IA
"We use our equipment. Before discovering CustomFIRE, our truck bodies were falling apart before the chassis. I truly believe that CustomFIRE's truck bodies will outlive the chassis. It is our intent to maximize that opportunity by moving the bodies to a new chassis, when the time comes. The pump and water tank are something that can be transferred as well. Understanding our goals was huge in my decision to go with CustomFIRE for our new six truck order. Further, the customer service we received from CustomFIRE employees was as good as I have seen in any company, not just fire apparatus builders. CustomFIRE is top notch and it shows in their product."
Ashland Fire Department - Ashland, WI
"These days it's all about maximizing tax payers' dollars. And in the long run, you get what for. That's why we have chosen CustomFIRE. We absolutely love those trucks. We're very. very satisfied with CustomFIRE's quality of workmanship, attention to detail, and general responsiveness. They're very service-oriented, and they're always willing to go the extra mile."
Full Response Crew Cab
Miesville Fire Department - Miesville, MN
We've typically relied on pre-owned apparatus for our fleet. We acquired our last one from Custom Fire and they were great to work with. Seeing their trucks perform so well for years on Fire Departments around us also gave us a lot of respect and confidence in their products. When we were given the opportunity to build a new truck, we knew what we wanted; a Full Response® Cab and a bolted stainless steel body. Custom listened to our needs and desires and incorporated them into a perfect package for our Fire Department. This truck is exactly what we expected.
Clinton Fire Department - Clinton, WI
When the Fire Chief asked our membership to form a committee to spec out a new engine, the goal was to replace a 1989 Custom Fire Full Response Engine. After many meetings, and visiting neighboring departments, we felt we had direction on the style truck which would best suit us. We found ourselves referring back to the truck which we were having to replace, because of its style and also its dependability. When it came time to choose a manufacturer, it was unanimous to stick with Custom Fire. The process with them was made easy from Sales to Customer Service, all questions were answered in a prompt manner. We are confident that this truck will serve our community as well as the last engine did from Custom Fire.
Eagan Fire Department - Eagan, MN
Over the years, the City of Eagan has had the pleasure of purchasing a number of trucks from CustomFIRE. Each truck has been an outstanding product and every step of the process makes the customer truly feel like this is the most important truck CustomFIRE will build. It starts with the sales staff understanding our needs to the engineers making suggestions during pre-build and shop staff answering questions during construction. Another testament to the high quality of a CustomFIRE truck is the fact that every one of our 1980's vintage CustomFIRE trucks are still in service throughout Minnesota still to this day. Not many manufacturers have 30-year old trucks that serve one community for 20 plus years and are on their second life as a frontline apparatus in greater Minnesota.
Potosi Fire Department - Potosi, WI
The new truck has gone a few calls but was finally able to be put to the test Monday afternoon for a mutual aid field fire. In high wind on corn fields, and hay fields it performed incredibly! There were three other brush trucks out there that afternoon and our new truck ran circles around them in its capabilities. Then when they got to some burning trees laying down, the turret popped on, used a little foam and put them right out. There were three other very impressed departments out there that day! Also had it in a parade last weekend and their first responders love our truck. They were all over it and taking pictures. They loved the space along with the firefighting capability and said it would make a perfect first attack, first responder truck for them.