Crosslake Fire Department - Crosslake, MN
The Crosslake Fire Department just took delivery of our new Spartan Metro Star Custom Engine from CustomFIRE this past August 2015. This is our third apparatus we have purchased from CustomFIRE in the last 10 years. When working with the staff, we had no issues throughout entire process. From the first design meeting, the layout, the build, to delivery, everything went smoothly and the staff was very accommodating to our schedule. They were always available to discuss the build throughout the entire process. We purchased the apparatus through the HGAC program and they made the process very easy with no issues. The staff at CustomFIRE are very friendly and they take much pride in their product. We are very happy we purchased our Engine from CustomFIRE.
Duluth Fire Department - Duluth, MN
"When we began this process, our goal was to develop an apparatus design that would accommodate our demanding equipment requirements. We have been extremely happy with the support that we've received from all of the CustomFIRE staff. CustomFIRE went above and beyond our expectations to meet our needs from the initial design process, through final construction. This truck represents the direction that the Duluth Fire Department hopes to take with our future apparatus."
Saint Paul Fire Department - Saint Paul, MN
"For over 25 years the Saint Paul Fire Department has looked to CustomFIRE for quality, dependable fire apparatus. From our early purchase of Rescue Squads to our newest order of pumpers, CustomFIRE has set the standard with superior products and on-time delivery. Starting with quality materials and proven construction techniques, the innovative design team at CustomFIRE has delivered the rugged and functional fire apparatus that our high run volume and challenging driving conditions demand. CustomFIRE, where innovation meets tradition."
Green Bay Fire Department - Green Bay, WI
"When the Green Bay Fire Department began selecting our new engines, we heard a lot of good things about CustomFIRE. During the build process they worked very well with our committee of fire fighters and mechanics. We were particularly impressed with CustomFIRE's bolted stainless steel construction and are very pleased with the relationship and results. We would highly recommend CustomFIRE to other Fire Departments."
Davenport Fire Department - Davenport, IA
"We use our equipment. Before discovering CustomFIRE, our truck bodies were falling apart before the chassis. I truly believe that CustomFIRE's truck bodies will outlive the chassis. It is our intent to maximize that opportunity by moving the bodies to a new chassis, when the time comes. The pump and water tank are something that can be transferred as well. Understanding our goals was huge in my decision to go with CustomFIRE for our new six truck order. Further, the customer service we received from CustomFIRE employees was as good as I have seen in any company, not just fire apparatus builders. CustomFIRE is top notch and it shows in their product."
Ashland Fire Department - Ashland, WI
"These days it's all about maximizing tax payers' dollars. And in the long run, you get what for. That's why we have chosen CustomFIRE. We absolutely love those trucks. We're very. very satisfied with CustomFIRE's quality of workmanship, attention to detail, and general responsiveness. They're very service-oriented, and they're always willing to go the extra mile."
Eagan Fire Department - Eagan, MN
Over the years, the City of Eagan has had the pleasure of purchasing a number of trucks from CustomFIRE. Each truck has been an outstanding product and every step of the process makes the customer truly feel like this is the most important truck CustomFIRE will build. It starts with the sales staff understanding our needs to the engineers making suggestions during pre-build and shop staff answering questions during construction. Another testament to the high quality of a CustomFIRE truck is the fact that every one of our 1980's vintage CustomFIRE trucks are still in service throughout Minnesota still to this day. Not many manufacturers have 30-year old trucks that serve one community for 20 plus years and are on their second life as a frontline apparatus in greater Minnesota.
Potosi Fire Department - Potosi, WI
The new truck has gone a few calls but was finally able to be put to the test Monday afternoon for a mutual aid field fire. In high wind on corn fields, and hay fields it performed incredibly! There were three other brush trucks out there that afternoon and our new truck ran circles around them in its capabilities. Then when they got to some burning trees laying down, the turret popped on, used a little foam and put them right out. There were three other very impressed departments out there that day! Also had it in a parade last weekend and their first responders love our truck. They were all over it and taking pictures. They loved the space along with the firefighting capability and said it would make a perfect first attack, first responder truck for them.